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IAAPA Virtual Water Park Forum: Latin America and Caribbean

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Event Type: Education
Venue: Online
Member Price: $19.99 USD | Nonmember Price: $39.99 USD
Credit Hour(s): TBD

Registration is open!

Join the IAAPA Virtual Water Park Forum: Latin America and the Caribbean to hear from industry experts, who will share relevant topics for Water Parks. Meet and network with industry colleagues during this two-day networking and educational digital event. Presented in Spanish.

By attending this IAAPA Forum, you will learn:

  • How to manage and train employees to provide safe and extraordinary guest experiences
  • Monitor key financial indicators for a better decision making
  • Water Parks Maintenance and operations best practices
  • Transforming big data into revenue and marketing strategies
  • Trends and innovations to enhance the guest experience and revenue

 

  Members Non Members
Price $19.99 USD $39.99 USD

* Groups of 5 or more from the same facility receive a 20% discount on registration.


Register Now

 

Notes:

  • With this event, you can earn 7 credit hours towards IAAPA recertification. 
  • The program is subject to change. 
  • The indicated hours in the agenda are EDT (Eastern Time).

 

Speakers

TBayona

Tania Bayona

Latin America Business Development Manager, WhiteWater West

Born and raised in Colombia, Tania was selected to attend the prestigious United World College program in Norway, where she completed the IB Diploma. She later received the "International Leader of Tomorrow" award for completing her undergraduate studies in international relations, business, and economics at the University of British Columbia in Vancouver, Canada. Tania then completed a Postgraduate Degree in International Business and Logistics and is currently a candidate for PMP (Project Manager Professional).

Professionally, she has more than 15 years of supply chain and operations management experience in Canada, Italy, Norway, Haiti, Colombia, Mexico, and the Caribbean.

VCanon

Valeria Canon, ICAE

Manager, Aquopolis Water Park, Aeropolis, and El Griego

With 12 years of experience in the entertainment industry, and more than 20 in the service industry, Valeria also has extensive experience in the areas of training oriented to customer service and safety at attractions and training of work teams. She is a professional in neuroscience applied to leadership and works as a Professional Ontological Coach, endorsed by the Argentine Association of Ontological Coaching and the International Federation of Professional Ontological Coaching; and she works as a teacher for coaching training at Kairos Consulting.

Her participation in the industry is very active and she is currently part of the IAAPA Latin America and the Caribbean Education Subcommittee, she owns an IAAPA ICAE certification; she is also part of the Gender Perspective in Tourism Committee, in the Argentine Chamber of Tourism.

Cristian

Cristian Caro Molina

Maintenance Manager, Metroparques EICE

Mechanical Engineer, Master in Mechanical Engineering with industrial maintenance knowledge, reliability and risk analysis, RCM, RCA, FMEA, HACCP, TPM, certificate level l in thermography, mechanical vibrations level I, and industrial lubrication level I. Nine years of experience implementing maintenance programs based on reliability, in food, service and production sectors, reliability calculations to establish continuous improvement processes based on Kaizen methodology.

He has six years of experience in the attractions industry, leading the maintenance department in the company Metroparques EICE, where work safety processes, timely response to failures, data analytics for daily inspections have been standardized, 5´S, inventory of spare parts, and detailed designs in the different equipment. His master's thesis focused on developing a maintenance strategy for Water Parks and Mechanical Attractions based on risk and reliability analysis, seeking to improve the safety and availability conditions in the different equipment.

JCorrea

Jorge Correa Franco, ICAE

Manager, Los Tamarindos Water Park, Comfenalco Antioquia

Jorge is an industrial engineer with a specialization in Senior Management, and he has 23 years of experience in the amusement industry, in different types of parks, water including. Thanks to his experience, he has advised various companies such as the Hacienda Napoles theme park, Comfandi Valle, Grupo Ata, Comfenalco Cartagena, and Compensar Bogotá, among others.

He has also participated, as a speaker, in many events for this industry, including IAAPA, and today, he is an IAAPA Latin America Advisory Committee member.

BClawson

Brad Clawson

Associate, Cloward H2O

Cloward H2O is a leading company in the aquatic design industry. Brad graduated from Brigham Young University in 2018 with a double major in Civil Engineering and Portuguese.

Prior to being an associate at Cloward H2O, Brad has worked in engineering companies, helping to design and successfully implement projects ranging from $ 1M to $ 50M (million dollars) in construction costs.

HDiaz

Hugo Diaz

Professional Instructor, Pool & Hot Tube Alliance

President of the Specialized Chamber of Aquatic Parks of Colombia - SEPACOL - 2020; CPO-NSPF certifier for various organizations, institutions, and national authorities, among which are Comfamiliar, Comfacesar, Compensar, Colsubsidio, Cafam, Confa, Combarranquilla, Comfenalco, Club Los Arrayanes, Country Club de Bogotá, Country Club de Barranquilla, Club Los Lagartos, Estelar Hotels, among others.

International Instructor of the PHTA, Pool & Hot Tub Alliance since 2012, distinguished with the 2017-2015-2014 AWARD NSPF for his work with Spanish-speaking students outside the US Named Part of the Expert Review of the Pool & Spa Operator Handbook by the PHTA Lecturer in different forums nationwide for the socialization of Law 1209 and its Administrative Acts.

He published the text “Swimming Pool Water Operations and Management”; he carried out the Spanish adaptation and update of the detailed study on “Disinfection Conditions in Public Swimming Pools in Pinellas County”, Florida; and he is the author of "Isocyanuric Acid Derivatives and their use in Pools and Similar Environments".

XGuerra

Xavi Guerra

Operations General Director, Illa Fantasia

Xavi began working seasonally as a lifeguard in a water park, while he was studying. At the end of his university studies, he joined the corporate world working for 10 years in the advertising and marketing industry. From there, he returned to the water park industry and leisure companies, where he accumulated experience of more than 10 years.

Xavi's experience includes the operations planning and supervision, of different park departments, the operational processes optimization, and the creation and renovation of the spaces. He has also served as a global water park consultant and is a frequent volunteer at IAAPA events and workgroups. His maxim is: "keep the fun for an excellent performance."

PKenzo

Paulo Kenzo Uemura

President, Magic City Group

Paulo has a degree in economics, with an MBA in business management, marketing, and real estate business, as well as a postgraduate degree in hotel management and extension courses in family business management, business succession, innovation, leadership, and social media. He worked for companies in the areas of banking, communication, and technology, to which he adds his international experience as a team leader for young professionals in England (Rotary International), Japan (Ministry of Foreign Affairs MOFA), and business courses in Japan and the United States. United.

Subsequently, he worked for parks, and tourism, and hotel development associations, and is currently president of the Magic City Group, which operates in the parks, hospitality, and real estate areas. In addition, he actively participates as a speaker and on various IAAPA committees.

OberdanM

Oberdan Martinez

Manager, Hacienda Napoles Theme Park

Oberdan is a systems engineer and electrical technician. His personal and professional development has been enriched with experiences in various organizations such as UNE Telecomunicaciones, Empresas Publicas de Medellin, and Confecciones Lionisa, in his native Colombia.

He collaborates with the Hacienda Napoles Theme Park since 2007, which has allowed him to be an active part of the evolution of the park from its beginnings, until today, as well as to put into practice the knowledge and skills, a great adventure and opportunity to grow.

GMorales

Gerson Morales

Head of Training, Induction and Development, IRTRA

He joined the IRTRA family in October 2000, being in charge of planning and coordinating the development of human talent and training in new systems, procedures and services to staff in general, in support and coordination with the management and departments of the institution.

Gerson has a BA in Clinical Psychology and a Master's in Human Dynamics and Mental Health. He was named an ambassador of transformation by the John C. Maxwell Leadership Foundation and Guatemala Prospera in June 2018, for managing the diploma “Transformation is in Me” for IRTRA staff.

ARodriguez

Alma Rodriguez

Administrative & Human Resources Director, Six Flags Mexico & Hurricane Harbor Oaxtepec

An expert in the entertainment industry with more than 20 years of working for amusement parks and water parks, she highlights her experience in topics such as leadership, training, succession plans, motivation programs, recruitment, and talent retention, to which she adds getting in charge of the safety and first aid area, in addition to being involved in incident management.

Alma is a graduate of the Bachelor of Psychology from the National Autonomous University of Mexico. She currently sits on the IAAPA Latin America and the Caribbean Education Subcommittee.

SSantos

Suerlan Santos

Marketing and Sales Director, Thermas Water Park

With 21 years of experience, Suerlan had his first contact with the industry working in the Hopi Hari theme park, in the areas of Operations, Internal Revenues, and Commercial; later, he was invited to be part of the renovation and resumption of operations in Playcenter, gathering experience also in food and beverages.

Later, he rejoined Hopi Hari as a consultant contributing to the reactivation of the commercial area and the sales channels. One year later, he had the honor of assuming the marketing and sales areas of Magic City water park, where he had a historic year with many achievements and learnings until February 2019 he arrived at AVIVA, where he worked for two years as a sales manager. at the Hot Park water park; and currently collaborates in the new Thermas Water Park.

OVillasenor

Omar Villasenor

General Manager, Six Flags Hurricane Harbor Oaxtepec

He has a degree in business administration and has a diploma in senior management. Omar Villasenor started as an operator of amusement rides and was promoted to the position of operations manager. Later he joined Six Flags Mexico as operations director, standing out for the planning, negotiation, and operation of concerts with world-class artists such as Savage Garden, Armin Van Buren, David Guetta, and Paul Van Dyk; at the same time that he was in charge of areas such as customer service, gaming operation, safety (safety & security) and admissions.

Omar was responsible for the bidding process, the project and remodeling of the Six Flags Hurricane Harbor Oaxtepec water park, adding to date 34 years of experience in the entertainment industry; an experience that he has shared through various conferences.

Agenda

Learn about good practices and success stories of human resources and specific training for water park personnel, which will help to strengthen the safety culture and which will be reflected in the service guest experience.

Speakers:

  • Omar Villasenor, Six Flags Hurricane Harbor Oaxtepec, Mexico
  • Alma Rodriguez, Six Flags Mexico & Hurricane Harbor Oaxtepec, Mexico

Cases:

  • Valeria Canon, Aquopolis Water Park, Argentina
  • Gerson Morales, Xocomil - IRTRA, Guatemala

Relevant tips for water parks maintenance you could easily explore.

Speaker:

  • Hugo Diaz, Hot Pool & Tube Alliance, Colombia.

These tips will be presented on both days at different hours.

Guide decision-making in your park based on monitoring the main operating and financial indicators, as well as the environment and industry trends.

Speaker:

  • Mario Ortiz Sotelo, Accountant, financial services advisor for the industry

Introduction to the aquatic designer's sector, and description of design trends in aquatic parks around the world.

Speakers:

  • Brad Clawson, Cloward H2O, USA
  • Tania Bayona, WhiteWater West, Canada

Integration and communication between operation and maintenance areas analysis to provide a safe and outstanding experience for each visitor.

Speaker:

  • Jorge Correa Franco, Los Tamarindos Park - Comfenalco Antioquia, Colombia

Cases:

  • Oberdan Martinez, Hacienda Napoles Theme Park, Colombia
  • Cristian Caro, Metroparques EICE, Colombia

Best practices to maximize your revenue, such as events and night use; data analysis for decision making, and its connection with marketing strategies, social networks, and the new consumer.

Speakers:

  • Paulo Kenzo, Magic City, Brasil
  • Xavi Guerra, Illa Fantasia, Espana
  • Suerlan Santos, Thermas Water Park, Brasil