Elevating the Guest Experience
Funworld Live!—the monthly program streaming live from IAAPA News—goes beyond the pages of Funworld magazine and expands the conversation with thought-leaders.
In this episode, a collection of guest experience experts provide insight, tips, suggestions, and ways to elevate your attraction’s overall experience.
Originally streamed live on Facebook from the balcony of the famed Coliseum Ballroom at Cedar Point in Sandusky, Ohio, the program can now be viewed in its entirety here on the IAAPA News Hub.
Guests appearing in alphabetical order:
- Tony Clark of Cedar Point, Director of Communications
- Joshua Liebman at ROLLER Software, guest experience expert
- David Rosenberg of the Monterey Bay Aquarium, Vice President
Questions and answers include:
How does an attraction define their guest experience?
How did Cedar Point celebrate the park’s 150th Years? When should an attraction start planning? What bubbled-up as important?
How did the Monterey Bay Aquarium make structural changes that allow for a better interaction with guests?
What questions do attractions need attractions need to ask themselves when looking to create a dynamic guest experience?
Let’s talk special events. What is Cedar Point Nights? Why is it positioned as a late-summer event?
Share the biggest lesson you learned in your that elevates the guest experience to new levels?